How soon should I expect to receive my order?
Orders are processed daily. Depending on the destination, a delay of between 3 and 7 days is foreseeable, but the delay can be extended for orders outside America.
To speed up, can I stop by your distribution center to pick up my order?
Our distribution center is not open to the public. However, your order can be picked up within 2 days at our store in Boucherville, QC. To benefit from this offer, you must select the corresponding delivery option .
How to calculate the shipping costs?
For all orders over $ 48, shipping costs are included for all deliveries to Canada (except for certain oversized products, these items are clearly identified). If the total before taxes is less than $48, a delivery charge of $8 will apply. Orders will be shipped by Canada Post or Purolator. For orders outside of Canada, shipping costs are free for orders over $100, and $20 for orders under $100 .
I must receive my order quickly. What to do ?
Enjoy expedited shipping for a flat fee of $7 ($13 if order total is less than $48). Your order will be prioritized and an expedited delivery option will be selected with the shipper. The same offer is valid for orders outside of North America ($18 for orders over $100, $30 for orders under $100).
The product does not suit me. What to do ?
Items must be returned new, unworn and unused, with the return label provided, the original packaging and the transaction number. To obtain the return label, please write to us at email@example.com. All returns or exchanges must be made within 30 days of receiving your order. Any deviation from these instructions could prevent a full refund of your order.
The following items are not exchangeable or refundable: gift cards, electronics, liquid products, food or supplement, underwear, swimsuits, swimming helmets, socks and compression garments.
Items purchased on final sale are neither exchangeable nor refundable.
Delivery charges and the surcharge paid for oversized items are non-refundable.
A delivery label will be sent to you after a request to firstname.lastname@example.org. An amount of $ 2 will be withheld from your refund to cover the cost of the return.
No other charge will be applied as long as the item is in a condition to be returned to market.
To avoid return shipping costs, the return can be made to our store in Boucherville, QC.
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How can I pay for my order?
Orders can be paid by credit card only. The payment platform used is that of Shopify Pay, which holds the highest certification available in the protection of credit card information. This information is not accessible to us, which limits the risk of fraud.
Do I have to create an account to carry out a transaction?
You do not need to create an account to be able to make a transaction. You can actually make a transaction by being invited, but you must at least enter the following information:
- Email (to receive an order confirmation)
- Delivery address
- Billing address
However, we encourage you to create an account, which will help you in particular by following up on your past orders and which will allow you to find items already ordered more quickly.
After the transaction has been concluded, I want to change the delivery address, what should I do?
It is not possible to change the delivery address in the system after the transaction has been concluded. If you ever wish to change this address, please write to us as soon as possible at email@example.com. If the package has ever been shipped to the old address, it is your responsibility to pick it up at that address.
Does the gift card purchased online have an expiration date?
No, and the law prohibits it. A gift card cannot be refunded.
When the selected items are in my basket, how do I complete the transaction?
After adding an item to your cart, you can directly click on "Go to payment" and follow the steps to complete the transaction. If you ever wish to continue shopping, you can always find your basket at the top right corner of the site to make your basket reappear on the right. On the shopping cart page, you can leave a note (if necessary) and click on "Go to payment" to complete the transaction.